REM42 Technologies Pvt Ltd., with its registered office at #577/B, 1st Floor, 6th Sector, HSR Layout Bangalore Karnataka 560 068 (“ REM42”)understands and recognizes your right to confidentiality and is committed to protecting and preserving your privacy.
Our website (“Website”) and the REM42 App (“ App”) caters to people who wish to sleep better with a view to addressing your sleep related disorders and providing a personalised sleep improvement programme with the help of collected sleep data (“Services”).
1. What personal information about you does REM42 gather?
1.1. We gather personally identifiable information (“ Personal Data”) from you when you access our Website or use the App, fill in a form, conduct a search, update or add information to your account, respond to surveys, post to community forums, participate in promotions etc.
1.2. Information You Give Us. We shall collect the following Personal Data which shall include but not be limited to:
1.2.1. name including first and last name;
1.2.2. age and gender;
1.2.3. email address;
1.2.4. mobile number and contact details;
1.2.5. address and postal code; and
1.3. In addition to Personal Data, in order to formulate the best possible sleep improvement programme, the App shall collect sleep related information from you (“Sleep Data”). Sleep Data shall only be used to offer the best possible sleep improvement Services and shall include but not limited to:
1.3.1. Height and weight;
1.3.2. Measurement of respiration;
1.3.3. Circumstances in sleep environment;
1.3.4. Number of hours of sleep;
1.3.5. Different stages of sleep;
1.3.6. Light and temperature level of sleep environment; and
1.3.7. such other sleep related data as we may request from you from time to time.
1.4. Your Personal Data and Sleep Data shall together be referred to as your Information.
1.5. You consent to receive data, information, updates from REM42 regarding the Services, through valid modes of communication which includes but is not limited to emails, SMS, MMS, phones calls and other messages to your valid email address and registered mobile number as provided by you.
1.6. Information shall also include:
1.6.1. Payment information shared on the Website or App (“ Payment Information”);
1.6.2. the links you click on the Website or App;
1.6.3. the Services viewed by you;
1.6.4. the Type of Device and its unique Device ID;
1.6.5. IP address of your Device;
1.6.6. number of times you access the Website or the App’s page/portal; and
1.6.7. the number of times you have interacted on the Website or App;
1.7. Payment Information provided on the Website and Sleep Data provided on the App shall constitute your sensitive personal information. Payment Information shall be shared only with our authorised third party payment gateway, and Sleep Data will only be shared with our authorised sleep coaches for the purpose of consultations and analysing the same and providing the best possible sleep related solutions in furtherance of our Services. Save as provided above, your sensitive personal information will not be shared in any manner whatsoever without your express consent, in accordance with all applicable laws.
2. How we collect your Information.
2.2. We may collect Information from you passively. We use tracking tools including, but not limited to, Google Analytics, Google Webmaster, browser cookies and web beacons for collecting Information about your usage of the Website or App.
2.4. Further, to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from REM42 if your Device supports such capabilities. We also compare our user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our users. If you do not want to receive e-mail or other mail from Us, please use our user settings pages to adjust your preferences.
3. How does REM42 use the Information it receives?
3.1. We use the Information provided by you only for the purposes of delivering the Service subscribed to by you.
3.2. We may use your Information for reasons including, but not limited to, the following:
3.2.1.To provide the Services to you and to modify and improve the same with a view to mitigating your sleep related issues;
3.2.2.to help us provide personalized features;
3.2.3.tailor the Website and App to suit your interests;
3.2.4.improve and/or optimize the Website and App for you based on your usage pattern;
3.2.5.to get in touch with you when necessary;
3.2.6.administer contests, promotions, events, surveys or other features;
3.2.7.to preserve browsing history as governed by applicable law or policy; and
3.2.8.for security purposes: to protect our company, other users or our Website, App and other applications.
3.3. We may use the Information provided by you as otherwise permitted by law.
4. Does REM42 share the Information it receives?
4.1. Information about our users is an important part of our business, and we are not in the business of selling, renting or otherwise sharing it to others. We share user information with our affiliates, and business associates and our employees or contractors to enable the efficient and secure provision of Services to you.
4.2. We take your privacy seriously and have implemented appropriate physical, technical and organizational security measures designed to secure your Information against accidental loss, destruction or damage and unauthorized access, use, alteration or disclosure.
4.3. Other than the above, we will share your personal Information only if it is reasonably necessary to:
4.3.1. meet your request, any applicable law, regulation, legal process or enforceable governmental request;
4.3.2.enforce applicable terms, including investigation of potential violations;
4.3.3.detect, prevent, or otherwise address fraud, security or technical issues;
4.3.4. protect against harm to the rights, property or safety of REM42, our Users or public as required by law;
4.3.5. provide such with a successor to all or part of our business; or
4.3.6. provide as a part of the anonymous we share with our partners and/or advertisers on an aggregate basis.
4.4. We may share your Information for reasons not described herein. However, the same shall be done only upon obtaining your consent.
5. Links to Third party apps and websites
6. Data Retention Policy.
6.1. We will keep your data for as long as we provide services to you. We will then keep data for a limited period when we no longer provide services to you to deal with any queries or complaints or as required under law.
7. Procedure for Correcting Inaccuracies in the Information.
7.1. Any correction or updating of Information may be done at any time through the App.
10. Contact Us