PRIVACY POLICY
REM42 Technologies Pvt Ltd., with its registered office at #577/B, 1st Floor, 6th Sector, HSR Layout Bangalore Karnataka 560 068 (“ REM42”)understands and recognizes your right to confidentiality and is committed to protecting and preserving your privacy.
Our website (“Website”) and the REM42 App (“ App”) caters to people who wish to sleep better with a view to addressing your sleep related disorders and providing a personalised sleep improvement programme with the help of collected sleep data (“Services”).
This privacy policy (“Privacy Policy”) describes how we collect and use your personal data through a variety of digital means. Your use of and access of the Website or the App and any disputes arising therefrom, is subject to this Privacy Policy. This Privacy Policy applies to current and former visitors of the Website or current and former users of the App. You are advised to read the Privacy Policy carefully in order to obtain information on the terms governing the use of and access to the Website, App and Services. By accessing or using the Website, or App or using our Services on any computer, mobile phone, tablet, console or other device (collectively, "Device"), you consent to our Privacy Policy.
For the purposes of this Privacy Policy, “we”, “our” and “us” shall mean REM42 and “ you” and “your” shall mean any visitor to the Website or user of the App.
This Privacy Policy is incorporated into, and is subject to, the Terms of Use available at [Terms of Service].
.
1. What personal information about you does REM42 gather?
1.1. We gather personally identifiable information (“ Personal Data”) from you when you access our Website or use the App, fill in a form, conduct a search, update or add information to your account, respond to surveys, post to community forums, participate in promotions etc.
1.2. Information You Give Us. We shall collect the following Personal Data which shall include but not be limited to:
1.2.1. name including first and last name;
1.2.2. age and gender;
1.2.3. email address;
1.2.4. mobile number and contact details;
1.2.5. address and postal code; and
1.2.6. such other information as we may request from you from time to time.
1.3. In addition to Personal Data, in order to formulate the best possible sleep improvement programme, the App shall collect sleep related information from you (“Sleep Data”). Sleep Data shall only be used to offer the best possible sleep improvement Services and shall include but not limited to:
1.3.1. Height and weight;
1.3.2. Measurement of respiration;
1.3.3. Circumstances in sleep environment;
1.3.4. Number of hours of sleep;
1.3.5. Different stages of sleep;
1.3.6. Light and temperature level of sleep environment; and
1.3.7. such other sleep related data as we may request from you from time to time.
1.4. Your Personal Data and Sleep Data shall together be referred to as your Information.
1.5. You consent to receive data, information, updates from REM42 regarding the Services, through valid modes of communication which includes but is not limited to emails, SMS, MMS, phones calls and other messages to your valid email address and registered mobile number as provided by you.
1.6. Information shall also include:
1.6.1. Payment information shared on the Website or App (“ Payment Information”);
1.6.2. the links you click on the Website or App;
1.6.3. the Services viewed by you;
1.6.4. the Type of Device and its unique Device ID;
1.6.5. IP address of your Device;
1.6.6. number of times you access the Website or the App’s page/portal; and
1.6.7. the number of times you have interacted on the Website or App;
1.7. Payment Information provided on the Website and Sleep Data provided on the App shall constitute your sensitive personal information. Payment Information shall be shared only with our authorised third party payment gateway, and Sleep Data will only be shared with our authorised sleep coaches for the purpose of consultations and analysing the same and providing the best possible sleep related solutions in furtherance of our Services. Save as provided above, your sensitive personal information will not be shared in any manner whatsoever without your express consent, in accordance with all applicable laws.
2. How we collect your Information.
2.1. By visiting the Website or by using the App, availing our Services and/ or by providing your Information, you hereby give your express consent for the collection and use of the Information you disclose on the Website or App or while availing our Services in accordance with this Privacy Policy, including but not limited to your consent for sharing your Information as per this Privacy Policy.
2.2. We may collect Information from you passively. We use tracking tools including, but not limited to, Google Analytics, Google Webmaster, browser cookies and web beacons for collecting Information about your usage of the Website or App.
2.3. Cookies. We use cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve the Website and App in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Services, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any Information about you, other than the data that you choose to share with us. You can choose to accept or decline cookies. Please be aware that REM42 will still receive information about your usage and also your Personal Data, such as your email address. If you choose to terminate your account, REM42 will store Information about you for a period of [365) days, after which time the Information may be deleted partially or fully as deemed fit at the given time.
2.4. Further, to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from REM42 if your Device supports such capabilities. We also compare our user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our users. If you do not want to receive e-mail or other mail from Us, please use our user settings pages to adjust your preferences.
3. How does REM42 use the Information it receives?
3.1. We use the Information provided by you only for the purposes of delivering the Service subscribed to by you.
3.2. We may use your Information for reasons including, but not limited to, the following:
3.2.1.To provide the Services to you and to modify and improve the same with a view to mitigating your sleep related issues;
3.2.2.to help us provide personalized features;
3.2.3.tailor the Website and App to suit your interests;
3.2.4.improve and/or optimize the Website and App for you based on your usage pattern;
3.2.5.to get in touch with you when necessary;
3.2.6.administer contests, promotions, events, surveys or other features;
3.2.7.to preserve browsing history as governed by applicable law or policy; and
3.2.8.for security purposes: to protect our company, other users or our Website, App and other applications.
3.3. We may use the Information provided by you as otherwise permitted by law.
4. Does REM42 share the Information it receives?
4.1. Information about our users is an important part of our business, and we are not in the business of selling, renting or otherwise sharing it to others. We share user information with our affiliates, and business associates and our employees or contractors to enable the efficient and secure provision of Services to you.
4.2. We take your privacy seriously and have implemented appropriate physical, technical and organizational security measures designed to secure your Information against accidental loss, destruction or damage and unauthorized access, use, alteration or disclosure.
4.3. Other than the above, we will share your personal Information only if it is reasonably necessary to:
4.3.1. meet your request, any applicable law, regulation, legal process or enforceable governmental request;
4.3.2.enforce applicable terms, including investigation of potential violations;
4.3.3.detect, prevent, or otherwise address fraud, security or technical issues;
4.3.4. protect against harm to the rights, property or safety of REM42, our Users or public as required by law;
4.3.5. provide such with a successor to all or part of our business; or
4.3.6. provide as a part of the anonymous we share with our partners and/or advertisers on an aggregate basis.
4.4. We may share your Information for reasons not described herein. However, the same shall be done only upon obtaining your consent.
5. Links to Third party apps and websites
5.1. The Website and App and any communication sent to you may contain/display third party advertisements, contents, and links to other websites/mobile applications of interest. However, once you have used any of these links to leave the Website or App, you should note that we do not have any control over that other web-site(s)/mobile application(s). You agree and acknowledge that these websites/mobile applications are operated by third parties and are not controlled by, or affiliated to, or associated with Us unless expressly specified. We are not responsible for any form of transmission, whatsoever, received by you from any such third party. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites or mobile applications, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites or mobile applications. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites/mobile applications and this Privacy Policy does not govern such sites/mobile applications. You should exercise caution and look at the privacy statement applicable to the website(s)/mobile application(s) in question. The Information provided by you to such third party websites/mobile applications shall be governed in accordance with the privacy policies of such websites/mobile applications and it is recommended that you review the privacy policy on any such websites and/or mobile applications prior to using such websites/mobile applications.
6. Data Retention Policy.
6.1. We will keep your data for as long as we provide services to you. We will then keep data for a limited period when we no longer provide services to you to deal with any queries or complaints or as required under law.
7. Procedure for Correcting Inaccuracies in the Information.
7.1. Any correction or updating of Information may be done at any time through the App.
8. Updates to Privacy Policy.
8.1. Our Privacy Policy was last updated on 12 August,2021. We reserve the right to change or update this Privacy Policy at any time. All changes shall be effective immediately upon posting on the Website and App. You will be notified of any material changes as required by law, however you are advised to periodically check the Website and the App for updates.
9. Jurisdiction
10.1. Regardless of where you live, you consent to have your Personal Data transferred, processed and stored in India. Any disputes arising under this Privacy Policy shall be governed by the laws of India and the courts at Bengaluru, India shall have exclusive jurisdiction.
10. Contact Us
11.1. If you have any other questions about this Privacy Policy or other privacy concerns, you can also email us at “contact@rem42.ai”, and we will try to resolve it.
11. Terms of Use
11.1. Your use of and access to the Website and App and any disputes arising therefrom, is subject to this Privacy Policy as well as our Terms of Use. Please read our Terms of Use carefully in order to obtain on the terms governing the use of and access to the Website and the App.
by